CloudMind Prints

Refund & Returns Policy

Last updated: July 2026

Made-to-order items

Each CloudMind Prints piece is 3D printed and hand-finished on demand. Made-to-order items can't be returned unless they arrive damaged or defective.

Damaged or defective items

If your item arrives broken or with a print defect, contact Cloudmindprints@gmail.com within 14 days of delivery with photos. We'll replace it at no cost or issue a full refund.

Custom orders

Custom 3D printing requests are non-refundable once production has begun. If we can't fulfill your request, your deposit is refunded in full.

Bloom Collection fragrance oils

For safety reasons, fragrance oils are non-returnable once opened. Unopened bottles in original packaging can be returned within 14 days.

Nims blind boxes

Blind boxes aren't eligible for return based on character received — that's part of the fun! If a Nim arrives broken or missing pieces, email us within 7 days for a free replacement.

How to start a return

Email Cloudmindprints@gmail.com with your order number and a brief description. We respond within 1–2 business days with next steps.